Online Services

SAFE@home Frequently Asked Questions
   



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SAFE@home Online Account Access Disclosures


  • What is SAFE@home?

  • How do I access my account through SAFE@home?

  • How "safe" is SAFE@home?

  • Once I sign up, will I be assigned a password?

  • What should I do if I forget my password, email address or challenge question responses?

  • What is the cost of SAFE@home?

  • Are there limits on the number of transactions I can do per month?

  • Can I transfer money from one account to another?

  • Can I pay my loans using SAFE@home?

  • How do I make SAFE@home's font larger?

  • How do I cancel my SAFE@home service?

  • Can I use SAFE@home to download my account information into my money management software? 

 

What is SAFE@home?
SAFE@home
is Stark Federal Credit Union's online account access service. Transfer money, pay your SFCU loans, verify cleared checks, bank-by-text, set up custom alerts and much more. SAFE@home has been designed to be easy to operate by both beginner and advanced computer users.

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How do I access my account through SAFE@home?
Simply enter your account number in the orange box and click "Login." If you have not yet signed up for SAFE@home, , click here to fill out the application form or request a password at any Stark FCU branch.

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How "safe" is SAFE@home?
Every step has been taken to ensure the security of your funds. SAFE@home uses state-of-the-art encryption and is actively monitored by trained professionals 24-hours a day, seven days a week.

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Once I sign up, will I be assigned a PIN?
Yes, however, it will only be a temporary PIN. Your first use of SAFE@home should be prompted to enter a new password.  It must be 8-20 characters. We recommend your new PIN contain both letters, numbers and characters.

What should I do if I forget my password, email address or challenge question responses?
Contact a Member Service Representative to have your account reset. Call us at 330-493-8325 during office hours. After hours and on weekends, calls are answered by voicemail. You may also contact us by mail at 4100 Dressler Road NW, Canton, OH 44718.

What is the cost of the SAFE@home service?
This service was made free to all our members.  

Are there limits on the number of transactions per month?
No. Unlike Internet banking products at other financial institutions, participants of the SAFE@home service may make an unlimited number of transactions. However, Federal regulations restrict the number of pre-authorized transfers out of a share (savings) account to six (6) per month. Please see your account disclosure for a more detailed description.

Can I pay on my loans using SAFE@home?
Yes.  Simply transfer money to your loan from your savings or checking account.  You should not pay off a loan completely using SAFE@home. Please contact the loan department at 330-493-7602 and speak with a lending representative so that he or she may properly document the closure of the loan.

How do I make SAFE@home's font larger?
Increase the font size using the options provided by your web browser.  For example, if you are using Microsoft Internet Explorer, click on the "View" option, then "Text Size."

How do I cancel my SAFE@home service?
Contact Stark FCU during normal business hours by calling 330.493.8325.

Can I use SAFE@home to download my account information into my money management software?
Yes.  Click "Download Transactions."  SAFE@home allows you to download your account information as one of the following formats:  Money Active Statement (requires MS Money 2001 or higher), QIF File (MS, GnuCash and Quicken versions before 2006*), CSV File (MS Excel).


*Starting with Quicken 2006, Intuit, Inc. began charging software developers and financial institutions a significant yearly licensing fee.  Because of this fee, it is not cost effective for Stark FCU to offer Quicken downloads at this time.

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